Several events this week have reminded me of the constant need to communicate through every available channel. It's like those old episodes of Star Trek where Captain James T. Kirk tells Lieutenant Uhura to "Hail on all available frequencies". Every day we are bombarded with email, text messages, instant messages, Skype calls, cell phone calls, Facebook, LinkedIn and Twitter updates... and the list goes on.
As a software provider, we often have important news to provide our customers with, especially from a support standpoint. It could be big news, such as a new release, or an important update to your current release to fix a known issue. Either way, it's important that we get an opportunity to get vital information through to you in a timely manner.
As such, we have several ways that we try to communicate latest news, and it would be great if everyone could subscribe to at least one of these:
Firstly, we have the long-running eNewsletter. This has been a staple of news for more than 5 years and is a great way to learn about what is going on. It's designed to be a quick, easy monthly read with links to website articles, should you wish to read more. If you are not subscribed, you can do so at: http://www.oneilsoft.com/html/subscribe.htm and you can unsubscribe any time you wish.
Next, comes the newer "social networks" of Twitter, Facebook and LinkedIn. O'Neil has a presence on all of these and regularly posts industry news and updates. You don't need to subscribe to them all, as generally we post the same information across all three, but they are a great way to get timely updates.
Another great area for communication is the User Forum. This is one of the most popular communication channels, as it gives an opportunity to get involved in discussions with other O'Neil Software users. With over 2700 posts and over 840 members, there is a wealth of information on hand, as well as the opportunity to ask questions about any topic relating to the software or the record storage and information management industry in general.
If discussions are something you enjoy, you should also make a date in your calendar to join us at our User Conference, which will be taking place in mid-September 2011. Although this is not regular enough to discuss immediate updates, it is a great opportunity to meet with other users of the software, but also a great way tomlearn about the strategic direction of O'Neil Software. You will hear things at the conference that you won't hear anywhere else.
And finally, this Blog is my opportunity to communicate my thoughts. I try to only update this once a month, so as not to add to the communication "noise", but I hope to be able to use it to share one point that has some importance at that particular moment in time.
Whatever is your particular flavour of communications, please take the time to subscribe to at least one service so you can stay up to date in all things "O'Neil".
And with all that said, and with the opening being a Star Trek reference, I suppose there is only one way to sign off...
Live long and Prosper
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